Tailored IT services that suit your business

Tailored IT services that suit your business

IT-HelpDesk.Co understand that in the world of IT there is no one size fits all.  That’s why we customize our IT support packages around your specific business needs.  You can choose from a fully managed unlimited monthly support contract, purchase a bundle of block hours or just pay as you go, the choice is yours.  Whichever option is right for you, rest assured that all of our services will be delivered with our impeccable customer service.

 

FLEXIBLE SUPPORT OPTIONS

Our support contracts are tailored to meet your business requirements and can easily be scaled up as your business grows.

 

REMOTE SUPPORT

Using in depth knowledge of your Business and IT environment we can effectively support your users and infrastructure. Business continuity is key .

 

PROACTIVE SUPPORT

When our monitoring alerts us to a potential issue, we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause.

24/7 MONITORING

Round the clock monitoring of your IT infrastructure from your server hardware, to your internet connection to your business critical applications, we capture any anomalies.

GUARANTEED RESPONSE TIMES

We categorise and prioritise issues according to the ITIL framework and always meet our SLA. For critical issues requiring onsite support we will be there within a guaranteed time period.

 

VENDOR MANAGEMENT

We take the headache out of dealing with multiple vendors by liaising with them regarding any support issues on your behalf, often resulting in a swifter resolution.

LOAN EQUIPMENT

We keep a supply of spare hardware & accessories, so that, in an emergency we can provide temporary equipment to keep your business running. We also offer Live high availability fail over systems for guaranteed business continuity.

SETUP & TESTING

We preconfigure all your equipment prior to attending site, making sure it works as expected and minimising interruption during installation.

REPORTING

Our customer portal allows full visibility of any support tickets, providing you with powerful reporting capabilities.