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IT-HelpDesk.Co tailor all of our IT support packages around your business needs - there is no one size fits all in the world of IT. Choose from a fully managed unlimited monthly support contract or pay as you go support - the choice is yours. Whichever option is right for you, rest assured that all of our services will be delivered with our impeccable customer service.
Our support contracts are tailored to meet your business requirements and can easily be scaled up as your business grows.
With an in depth knowledge of your Business and IT environment we can effectively support your users and infrastructure. Business continuity is key .
When our monitoring alerts us to potential issues we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause.
Round the clock monitoring of your IT infrastructure - from your server hardware, to your internet connection to your business critical applications, we capture any anomalies.
We categorise and prioritise issues according to the ITIL framework and always meet our SLA. For critical issues requiring onsite support we will be there within a guaranteed time period.
We take the headache out of dealing with multiple vendors by liaising with them regarding support issues on your behalf, often resulting in a swifter resolution.
We keep a supply of spare hardware & accessories so that in an emergency we can provide temporary equipment to keep your business running. We also offer Live high availability fail over systems for guaranteed business continuity.
We preconfigure all your equipment prior to attending site, making sure it works as expected and minimising interruption during installation.
Our customer portal allows full visibility of any support tickets, providing you with powerful reporting capabilities.
If you are a contracted support customer you can expect a truly unlimited service – unlimited telephone support, unlimited remote support, unlimited onsite support (when this service is available) so you have a fixed monthly cost no matter what.
We also offer pay as you go support, for those businesses that might just want one off or ad hoc help.